Annex № 2 to Art. 19, para.1, p.2
NATIONAL CUSTOMS AGENCY
THE QUESTIONNAIRE IS ANONYMOUS

QUESTIONNAIRE on study of users’ opinion about the administrative services
QUESTIONNAIRE
А. Use of services - Have you used the services of the National Customs Agency so far?
B. Quality of the information provided
 
AGREE
I DON`T AGREE
I DON`T KNOW
Is it easy to find information on the services, performed by
the National Customs Agency?
Is it easy to find information on the way of access to the services?
C: The provided information /spotlight, plates, internet, application forms/ is:
 
AGREE
I DON`T AGREE
I DON`T KNOW
CLEAR
PRECISE
COMPREHENSIVE
D. Attitude of the officials to the customer
 
Yes
No
The officials behave politely with the customers
Competence of the officials
E. Situation, in which the services are provided
 
AGREE
I DON`T AGREE
I DON`T KNOW
The access to the building is easy
The orientation in the building is easy
F. Priorities for improvement - Which aspect of the services do you think needs most improvement?
Suggestions and recommendations