Annex № 2 to Art. 20, p.1
NATIONAL CUSTOMS AGENCY
THE INQUIRY IS ANONYMOUS

INQUIRY CARD for studying of the opinion of the users regarding the administrative services
1. Please, indicate to which user group do you belong to?
Other
2. How often do you request administrative services in the National Customs Agency?
3. Are the procedures for providing of administrative services described comprehensibly?
4. Within what deadline was implemented the administrative service requested by you?
5. How do you evaluate the quality of services of the ‘Front office’ officials (center of administrative services)?
6. How do you evaluate the work of the ‘Back-office’ officials participating in the provision of administrative services?
7. How do you evaluate the completeness, accuracy and timely publication of information on the webpage of the National Customs Agency?
8. Do you need additional information (consultation) related to the administrative services requested by you?
9. When requested, do you receive information about the stage of implementation of the requested administrative service on time?
10. How would you evaluate your satisfaction from the provision of administrative services?
Suggestions and recommendations